The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Your phone number was verified successfully. While trying to add a DDNS, I see I need to have a Synology.me account. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Product Warranty: Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Technical Support: RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Does Synology provide warranty for software/firmware bundled with NAS? THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. 3.3 Warranty Support and Exclusive Remedy. Create an account to follow your favorite communities and start taking part in conversations. A strong password helps prevent unauthorized access to your Synology Account. Press question mark to learn the rest of the keyboard shortcuts. We offer PNP warranty extension. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Create an account to follow your favorite communities and start taking part in conversations. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). . 5.4 Applicable Law. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Timing Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v To see a list of NETGEAR authorized resellers, visit the Where To Buy page. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Product Name Find your Synology product Product Availability Generally Available We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. 4.2 Disclaimer of Certain Damages. Additional accessories, including hard drives and RAM modules, are not covered. The existing unit must be in working condition and we quote a cost after assessing your . 2 Follow step 1 of the Install Drives section to open the case. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Under the battery. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Continue to complete the settings now. Get the latest posts delivered right to your inbox, 1 Mar 2023 "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Copyright 2022-2023 Synology Inc. All rights reserved. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. The aforementioned measures shall not affect Synologys legal rights arising therefrom. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. No. Click the Start button to go over a 4-step wizard process. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Infrastructure security We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. * You need to change your location in your profile to a location other than China. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Watch the entire Synology 2023 annual event below. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Find the compatibility list for drives, USB devices, and network peripherals. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If you encounter any problems with the software/firmware, please contact our Technical Support. 5.9 Entire Agreement. Is there way to change Backup number of Versions? At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. 5.8 Severability. How do I make a warranty claim for my Synology product. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. 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