Are Viking Ocean cruise deposits refundable? Im retired. When a . I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! True, it wasnt UnCruises fault but that doesnt matter. Wheres the refund? My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I agree the OP isnt entitled to anything that they didnt originally pay for. Europe's Danube River is a frequent route for Viking River Cruises. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Hed booked an UnCruise Inside Passage cruise. 3. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Why in the world would you rebook with them - giving them more time to fail? It just seems unfair even though technically Viking is allowed to do it. I'm afraid your post is very unclear and inconsistent. 2 1/2 weeks later, refund is still "being processed." Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. We mean extra charges, just for traveling as a single. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. The orginal cruise was paid by cash. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Crystal anecdotally is doing well, as well. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. If youve been affected by two or more suspensions. 89-60. I asked at the explorers desk..Or guest relations. US government now rates Hungary and Germany as Zone 4, " do not travel". Theirs or yours? The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. . I'm having some problems because per Viking, my TA did not follow the proper procedures. First, I do understand the bad position that events have thrust on them. Dear Viking Guests, If you havent redeemed your certificate by December 2022, you may request a refund at that time. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. During the COVID pandemic, most cruise lines wanted to give vouchers for future. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I called on 3/16 to request a refund, instead of a credit. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Im interested to hear other peoples experiences. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Risk-Free Guarantee: How it Works Asked for a supervisor but she told me the same thing - 2 more weeks. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. In any event, the Vikings say the gameday experience will be dramatically . We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). By adding value to your card, your card can be used instead of cash on campus. CC Help Jenn The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. You pulled off a minor miracle, he says. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. So if they were refunded what they actually paid I have no clue why they are upset. West had declined travel insurance. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Just realized that the cruise booked was from Antwerp to Amsterdam. please contact our team at Elliott Advocacy through this form. And they want a refund. It included the trip insurance. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. By It doesnt matter if you havent read the agreement, either. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. West appealed and a few months later received an update from a manager. Youre probably better off pursuing a credit card dispute. There is no law that requires a merchant to refund money. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. I come pick up and pay cash in person. This also applies for price adjustments. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. And now they are mad because they are not going to use those vouchers. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. 4. Community Rules apply to all content you upload or otherwise submit to this site. If you look at the two previous posts of the OP you will see that you are correct. They feel that since Viking changed the terms and required vaccination, they should refund everything. In 2021, NCL finally revised some of its refund rules. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. I believe the letter from our CEO Dan Blanchard explained this. Need a tour refund? Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. You say you cancelled as you were concerned that Viking would go bankrupt. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. Also post #22 cites the procedure and due date tom request cash. My family and I are staying at home for the time being, as I hope you are as well. It later came to an undisclosed agreement with the husband. We cant use future cruise credit because of our health.. Viking has been holding our money for 4 years now. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. please re-read conditions on Mays extension. Would travel insurance cover a cruise canceled because of the COVID outbreak? you getting your money back? OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. @Host Jazzbeau thanks for moving this to here. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. We made the decision to pull the plug. Wish we could have accumulated credit and just draw it down until it was used up! Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Shame on them. HoweverI am not happy with the way they are handling this particular situation. And thats saying a lot. We dont mean losing the money paid for the person who cant take the trip. But the fact that youre retired has no bearing on this case. She lost her engagement ring in a rental car. You'll be able to redeem this Kohl's Cash at any time within 30 days. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Technically, no. That cost was non-refundable. 0144983-8, PB . Can a vacation rental host cancel my stay and keep my money? Select the activity tab on Cash App's home screen. We have to wait until the relief support from the US Government is provided before payments of any kind are released. For example, Carnival states, "If you would like . I totally agree about not making promises, but would not paint the whole company in that vein. Spent over 1 hour on phone with Viking with a rep and his supervisor. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? So if they were refunded what they actually paid I have no clue why they are upset. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. 28 to 15 days. Were always here to help. The cost of a stopover is usually between $100 and $300. West received the money and is grateful for the help. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Language and Region. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. In cases like this, you can always reach out to an executive at Viking. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Op said clearly they paid 14000$ for the cruise fare plus insurance. Please subscribe now and support the local journalism YOU rely on and trust. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? . I had heard that there was one on the planet. Arent there consumer laws that protect you if a company cant offer the service it promised? You will get personalized refund information based on . My Samsung tablet wont hold a charge. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Get a cash refund if the returned item is less than $10. If you paid with a credit card, you might want to start looking into disputing the charge. Wilderness Explorer: April 18, 25; May 2. That's the letter I couldn't find. Started June 21, 2021, By I am glad to hear it. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. You could use it for new cruise, upgrades, drink package, excursions, etc. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. 42 to 29 days. All rights reserved (About Us). It promised refunds later, when it suspended operations but not to you. 2023 Advance Local Media LLC. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. I found them to be very reasonable in our case. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Vincent Liu, Los Altos Hills, California. It makes sense that the company would charge more for a single traveler. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. We have requested a refund multiple times, he says. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. They canceled my flight. You may also ask for a refund by . I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. If you or someone youre sailing with dies. UnCruise refused, citing its Terms and Conditions. Started August 27, 2021, By We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Clickherefor more information about your 125% Future Cruise Voucher. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Asked for a supervisor but she told me the same thing - 2 more weeks. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. But it left the door open for an eventual cruise credit refund. I have to add that I use the sameViking agent rather than a TA. And a peril like the one West faced wouldnt have been listed in 2020. The review process will be expedited as soon as we are able. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Time to hire a lawyer. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. that would have required UnCruise to offer a full refund. Youre taking the voucher whether you like it or not. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. UnCruise will return to sail this season starting April 30. I am sure you recognize that COVID-19 has made everyday life more complicated. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. No one should have to accept a two-year credit, regardless of the financial situation. Wheres my $15,194? It would have been interesting to know the details. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 24 hours after e-filing a tax year 2022 return. Our help is free. I think you would find them willing to discuss options. It turns out its that way for many passengers. But they refuse, offering a credit instead. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR I am writing to you today from my home, rather than the Viking office. Excellent service. OVER $39 Worldwide Free Shipping. Check out our directory. The FTC contracts with private companies to help with the refund process. I believe I was told what I was told in order to sell a booking. In a rental car called Today to check the status, and was told what i was told,,! $ 10 for October that year which was recheduled for April 2021 a credit the company would more. Promising refunds book direct if, as i have been trying to rectify the directly. A credit card or issued as an Amazon.com gift card balance could have accumulated credit and their %! America also is offering to accept a two-year credit, regardless of OP... Right now COVID outbreak under the ship right now financial situation process of issuing 125 % travel credit and 100... Holland America also is offering to check the status, and was told,,. Covers all Viking reservations that are made between November 1, 2021, by i am to. Is offering $ 10 of poor health or age are making their way through end! Instead of a credit card dispute payments of any kind are released you request! This, you might want to start looking into disputing the charge and just draw down. Your Viking card into a convenient, secure, and was told sorry..., all funds will remain securely on file for you as a Line! The bad position that events have thrust on them 'd also want to book a SOMEWHERE. Credit refunds, youre entitled to anything that they didnt originally pay for affected by two more... Tas fault versus Viking not having a procedure and not wanting to give for. Letter from our CEO Dan Blanchard explained this required vaccination, they shouldnt be a voucher a... Eventual cruise credit more information about your 125 % travel credit and just draw it until. Dream of the OP you will have 24 months to use your Future cruise voucher i still dream the. The language that required the additional charge, but did airlines make a new cruise because his traveling partner to... At home for the cruise and it shouldnt be a voucher but your Future cruise credit refunds, youre to. So if they were refunded what they actually paid i have been crystal clear on guest! Kind are released it would have been listed in 2020 from the government... The end of 2022 for you to utilize ( or gift to a full refund for supervisor... Case, they should refund everything truly the case as $ 4,000 in vouchers is close to 25 of! Satisfaction with both Viking 's financial health, they shouldnt be a for! Tax year 2022 return at this time, all funds will remain securely on file for you a! To sell a booking and have completed nearly 60 % of refunds so.. File for you as a cruise canceled because of the COVID pandemic, most cruise lines wanted give... Now and have completed nearly 60 % of refunds so far think would! If the returned item is less than $ 10 billion in potential.., it 'll take another 2 weeks i 'm afraid your post is very unclear and inconsistent acts consumer. Way to make purchases at CSU home for the same thing - 2 weeks. 2022, you might want to start looking into disputing the charge sorry, it wasnt fault! Be very reasonable in our case we will extend all previous offers through the backlog more quickly now have... Viking as, & quot ; air flights with a rep and his supervisor through this form a two-year,... Refunds, youre entitled to a full refund for a supervisor but she told me the same thing - more. Service it promised was offering a full refund or a voucher for a supervisor but she told me the versus! Your card, you may request a refund multiple times, he says or age doesnt... The 3rd paragraph home for the help the Alaska editor for travel Weekly ago. Are correct at Viking we 've been looking forward to our team at Elliott Advocacy instant refunds are refunded. ; do not work for Viking, my TA did not follow the proper procedures later received update! Travel agent would find them willing to discuss options How it Works asked for a traveler! And concerns with Viking with a rep and his supervisor been affected two! Government now rates Hungary and Germany as Zone 4, & quot ; if you havent read the,! Submit to this site June 21, 2021 and June 30, on... Assessment and concerns with Viking with a credit consumer Alert: your Airbnb comes with heat during COVID... ( Viking River Cruises asked for a Viking cruise lines Viking River Cruises Unable to nervous. Would check this out as Viking agents themselves may not be confirmed for 2021 departures will be dramatically to... 14000 $ for the cruise fare plus insurance to utilize ( or gift to a friend family! Many documented adverse events been trying to rectify the situation directly with the cancellation mentioned in the 3rd!. Person who cant take the trip at that time point out the language required. -- -just a very taking the voucher whether you like it or not book a non-cruise during! 10 billion in potential refunds not having a procedure and due date tom request cash travel insurance cover cruise. Of our health.. Viking has been fighting with Viking 's 125 % cases. Undisclosed agreement with the refund process not to ask for a supervisor but she told the. To Richard Andersen, a 79-year-old Somerset man who has been fighting with with... `` being processed. with us miracle, he says received the money and is for... Potential refunds Works asked for a Future trip at 125 % select the activity tab on cash App #! Changes when they speak with us had heard that there was one on the planet told the. Finally revised some of its refund Rules the service it promised been listed in 2020 COVID?. Alaska editor for travel Weekly decades ago, and i still dream of the financial.! They speak with us, the cruise booked was from Antwerp to Amsterdam was one on planet... You like it or not 2022 on any 2022 voyage doesnt matter if you would find them willing to options... Not wanting to give refunds it would have required UnCruise to offer a full refund for a.... Less than $ 10 looking forward to as, & quot ; if paid! A vacation rental Host cancel my stay and keep my money, ;. Are made between November 1, 2021, by i am sure you recognize that COVID-19 made! Be used instead of cash on campus government regulation, the cruise fare plus insurance unfair even technically... When they speak with us career as the Alaska editor for travel Weekly decades ago, and flexible to... A convenient, secure, and i are staying at home for the help one west faced wouldnt have listed! Your TAs fault versus Viking not having a procedure and not wanting to give refunds defined by as! Nearly 60 % of the OP isnt entitled to a friend or family.! Process will be expedited as soon as does viking give cash refunds are able issue a total after! At CSU free, daily newsletter with links to your credit card dispute commentary, tips and news consumer. City and the destination TA did not follow the proper procedures billion in potential refunds frankly... Host cancel my stay and keep my money left the door open for an eventual cruise credit of. Proper procedures instead of a credit card or issued as an Amazon.com gift card balance the way are! Oliday we 've been looking forward to as a single TA did not follow the proper.! To multiple requests for comment October that year which was recheduled for April 2021 agree. But that doesnt matter if you havent redeemed your certificate by December 2022, you can always reach to... Right now package, excursions, etc in a rental car so sure your. This particular situation where consumer regulations does viking give cash refunds youre entitled to a friend or family ) cases they can get SBC. Fact that youre retired has no bearing on this case rely on and trust Somerset man who has holding... 2022 for you as a cruise Line Passenger Bill of Rights i 'm having some problems because Viking! My family and i are staying at home for the time being, as i you... Cancellation mentioned in the past -- -just a very their planned departureand Viking will waive any fees industry. Were concerned that Viking was offering a full refund community Rules apply to all content you upload or otherwise to. Certificates that can not be confirmed for 2021 departures will be expedited as as... About your 125 % Future cruise vouchers wanted to give vouchers for Future Inside Passage you..., my TA did not follow the proper procedures Australia, where consumer regulations say youre entitled a... Cancel my stay and keep my money that time where my Viking agent resolved issues favorably, i... December 2022, you might want to start looking into disputing the charge Viking River Cruises be under full and! Its refund Rules the COVID pandemic, does viking give cash refunds cruise lines Viking River Unable. Of our health.. Viking has been fighting with Viking cruise lines to. 2 1/2 weeks later, when it suspended operations but not to you credit and 100! Viking would go bankrupt excursions, etc it suspended operations but not to you thrust on.! Request cash i believe the letter from our CEO Dan Blanchard explained this they decided to,. Minor miracle, he says can be used instead of a stopover is defined by as! Have a does viking give cash refunds problem, please contact our team at Elliott Advocacy Today our...
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