Not wanting to deal with a lowered car on city streets, I chose the Megan brand which received good reviews. There is a cost for shipping as you can see below depending on the cost of each item on CARiD.com. I’ll Never Do Business With You Again!!! The Goodmark products they offer are lacking in quality. You'll only have to deal with them once to realize it stops hurting when you hang up. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. I ordered some running boards for pick up 15 days ago, nobody at Car id can tell me when, if ever I will get them. So, I was forced to dispute the charge with my credit card company. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to “make it work.” They gave me a refund of $50 on a $400 order. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. After waiting 2 months for my backordered items, I received $500 of useless covers. It was at that point l I remembered something the mechanic said. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. She decided to just not even reply to my photographs of what was requested by her. In addition, they are rude. No telling how many people they scam out of money like that. Paid $299.99 plus tax ($320.20). I then received an saying my cancellation request was approved but I had to call to complete it. When I received the order, the tail lights worked just fine, but both headlights were garbage. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. 3 times before going dark. They we're glad to take my $600,3 weeks later, no parts, I called them multiple times, runaround excuses, backordered everything but one item. They are lacking in reasonable resolution protocal and appear to care less for client retention. Had to settle for a full refund after 11 weeks of THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. Same day, internet and sales associate said correct product was in stock and could ship in 2 days. I reached out to them for a refund so i can buy new bumper. I did not get the correct wheel width for the back tires. The only thing they have done is issue a $50 credit. They try to hold on to your money as long as they can! They refused to return or exchange because the undamaged light had already been opened and and wasn't in "NEW" condition. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. Saga begins 6/26. I paid over $300.00 for a dash kit for my 2019 Toyota CH-R. This is why my husband uses their site for all of our truck and hauling needs. “You know, MotoMetal is a great company and they really care about their customers,” I decided to call THEM (the best thing I could’ve done) after staving off Justin. Told them product doesn't fit, they 5 support members want to argue thats its the correct part. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. Save yourself a huge frustration and headache. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. Any manufacturer would be wise not to get in bed with CARiD. The pieces that were missing were the pieces that you would see the most while in the car. Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights. I can contact sales but not customer service. It is better to ask the SiteJabber support to explain how the rating calculates. You cant fit a round peg into a square hole. Every cs rep assured me that my refund was being processed. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. I will never order from CARiD again. I said that was fine. Trying to sell items they have no stock of, overall terrible experience. Ordered a bumper for my truck was sent the wrong one, ordered a Go Rhino BR5.5 and received a BR10 it will not even fit my truck been trying for over a week to get the wrong one sent back and the correct one. I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. CARid’s website noted that that system would lower a vehicle between 0″ to -3″. If ANYONE out there has an email address of someone in upper management at CARID, please post it. No paperwork, warranty, care instructions, tires half-filled with air, a mess. It rattled and was was very loud and looked silly on this vehicle. i am currently still waiting so i can get my money back and move on. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. The shipping timeframes depend on the type of the product you are going to purchase. I also ordered 2 struts and system glitch sent me 2 driver side fronts. I requested a cancellation. They set road blocks for any refunds or requests for review. I hired a lawyer and contacted my credit card. The individual reviews at the bottom are from customers and are monitored for legitimacy. He paid $347 and they charged for the shipping so he only got back $100. Their website is full of lies and misrepresentations about their policies. Maintaining a vehicle isn’t easy. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. I have emailed 5 times, and, again, was assured my money was coming. What a joke!! They do not have any management on staff to speak to. How Classy!!!!!!!!!!!!!!!!!!!!!! Ordered a set of rims and tires, first they didn’t ship when they said they would (they shipped 2 weeks later) then when they showed up they were send requiring me to inspect and sign because I wasn’t home UPS sent them back, CARiD told me I now needed to give them 333.00 for a second shipping and be home when they arrived. the GT has the performance seats. When I received them one of the seats was cut short by the top slot where the seat belt was. I place a sizeable order with them based on in stock items. Also price changes after purchase on tires. Got message that delivery would be on 6/24. The salesperson told me it would take about 2 weeks to deliver. A simple return takes 3 to 4 weeks. It’s been an awful experience for me and I’ll take my business elsewhere. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Bought stuff here couple other times until you need to return something they take your money and stiff you. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. I came to you to buy rims, not dick around with runout measurements. I received the wrong Tool Box in the wrong color. STAY AWAY from these clowns. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. They did offer me a $75 refund and offered to send me a replacement halo assembly, even though they knew this would have voided the warranty, according to the paper that came with the lamp assemblies (very, very shady work, Carid). Called customer service and they refused to refund my money due to the fact I already tried installing it. cranbury New Jersey . William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours.” Also, as a parting gift, offered a $25 Gift Card. To get more information, please call our Sales line at 800-505-3274 ext 81. Contacted CARiD again only to be told it could not be returned because it was installed and probably had marks on it. I have not heard nor received any updates from them. Consumer Relations department at CARiD.com. Stay away! TOTALLY DIFFERENT STYLE! The entire customer service experience was the worst I have ever had with a online purchase. $148 later we get that corrected. We are independently owned and the opinions are ours. They do not know their products. I purchased an item on July 16th, the next day I received a shipped notification. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from. Spare parts can be both expensive and difficult to find depending on the make and model of your vehicle. In fact, the ride with the new parts were worse than the ride with the broken rear strut. DO NOT BUY FROM CARID.COM! He told me the same wheels were available in 20×10 with a -24 offset. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. The website has incorrect information about some products that is misleading, yet it hasn’t been corrected for years. So I wrote the president of the company, Steven Royzenshteyn, and explained the situtation and asked him to show some good customer service and refund the labor cost. Now I know I was ripped off by them. I will never order here again. How is it that your negative reviews outnumber the positive one by almost 2 to 1 and no detail rating is over 2 out of 5 stars? They said the new ETA was now the end of September. First and last time purchased from this company. everything about this whole experience was and still is a nightmare. They sent the piece anyways, and I told them I was not about to tear apart the headlamp because it voids the warranty, and they STILL had not addressed the other lamp with the gummmed-up plug.

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