The Yew was planted. If the company cannot complete the job with supervision of their workers and the work performed correctly according to the contract: a minimum of 3" of topsoil on side yard to meet the grade of the lawn and provide a seedbed for new lawn, transplant of second grass to top garden above the first grass transplant, topsoil/seed around designated areas of driveway– the shape of the driveway should be confirmed with the owner and not re-designed by unsupervised workers then the amounts charged for these items should be reduced: "Prep side of House (weed/topsoil/seed) was originally $800. BBB information and Business Profiles reflect the most current information available to us. Response: The process was included in a separate quote which included the Blue Stone Patio $11,000.00 not in the attached contract. Due to my great respect for them I never raise my voice nor swear at an employee because that is just not how I operate. [redacted] added the prep patio for 200.00 which did not include process since adding process would be done when we started work on the Blue Stone Patio which she wanted to wait until next year. This profile is powered by Birdeye. The door has not been fixed because you forced us off your property and contacted the Revdex.com before giving us a chance to fix it. Tuesday August 18, 3:pm *** emailed *** letting her know we would not be able to start the work on Wednesday due to unforeseen obstaclesThese obstacles were one, our Manager quit out of the blue with no notice and secondly the job we thought was going to be completed on Tuesday was notI don’t like to start new jobs when I still need to complete another so I had *** alert *** that we needed to postponed the start date to Friday rather than Wednesday. 2. July 24, *** had several questions regarding the contract If you need me to provide further proof in regards to this matter we have phone conversations, voicemails, texts messages, photos from your property, the conversation I had with your husband in regards to you forcing my employees off of your property and GPS tracking for my personal truck as well as my employees Truck which indicates dates, times and duration spent at your property. I pride myself on customer satisfaction. )” Homeowner question: “And "Prep Side of House (weed/topsoil/seed)"– does this include the prep for a small patio off the back area that we discussed (with gravel or stone dust? Sincerely, [redacted], Review: An employee of this business apparently mis-represented himself by meeting with us on our property in July, walking the property and discussing the job to be done. She contacted several glass companies and one of the companies was able to fit us in and took a look at it August 25, 2015 around 6:00pm. The next day [redacted] kicked them off her property so they were unable to plant it for her. Both my husband and I were home all day, August 21 the day of the 2nd walk through, with my husband recovering from surgery. Meaning, had we broken our own door, by chance. At this point I am still unclear as to any work related discrepancies. I am rejecting this response because:Date Sent: 9/13/2015 2:29:39 PM Review: [redacted] I am rejecting this response because: To resolve this matter: a. I’m not sure what further action you feel is necessary in regards to this matter but we fully intended on finishing the job and replacing the glass that was broken but due to you kicking us off your property the day the job was scheduled to be completed severely complicated the situation. Prep side of house (larges weeds were removed and smaller weeds were weed wacked down and sprayed with round upThis is standard practice for top soil prep workThe topsoil needs to be put down gradually and in layers so they can grade the area as they go to make the ground evenWe only laid half of the topsoil before we were told to leave her property, the laying of topsoil was not completed yet (side of house or driveway)In regards to the seed myself and *** advised we don’t lay seed until September because there is a very high chance of crab grass so we advised we would be back to lay the seed after the job is completed in SeptemberIn regards to the patio; prep patio only included the digging out of the area and laying of top soilThe process was included in a separate quote which included the Blue Stone Patio $11,not in the attached contract*** added the prep patio for which did not include process since adding process would be done when we started work on the Blue Stone Patio which she wanted to wait until next yearPlease see attached email chain regarding additional work and patioThe patio was made too big and after *** brought it the our attention we immediately rectified the issue and re measured it to be 10X Lastly I would like to comment in regards to [redacted]’s inappropriate behavior towards my employees. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Tuesday August 25, 2015 7:59pm [redacted] complained about the work that was done but we hadn’t finished the job yet so she was complaining about things we were still in the process of completing. 8/27/15 $1106.04 4. But the day that the job was scheduled we received notice that due to unforeseen circumstances they would not be able to do the work until later in the week and they had already said that work was contingent upon the weather– and rain was forecast for several days at the end of that week. I respect and value each of my employees and to hear that a client, none the less, swore, screamed and was flailing pots in her arms at my employees really upsets me. Kid & Pet Friendly! I understand [redacted] was perturbed she had to go over the work she wanted completed again with me but per our previous conversation in regards to bad experiences with landscapers and since it had been a couple of weeks from the initial meeting sometimes things can change and I just wanted to make sure everything was to her request. Right as they arrived [redacted] ran out of her house with pots in both hands screaming and yelling at my employees. Later that afternoon I went back to the property to try and resolve the issue and to better understand what was going on because the last form of contact I received from [redacted] (the day before) was she wanted the job to be done as soon as possible. �...⇄   What was done: Unsupervised employees dug out a much larger area, throwing clay/dirt where the homeowner had just paid $720 to have it removed. One of the employees cracked one pain of a two pain glass window/door while weed whacking weeds on her property,  the employee immediately called our manager [redacted]. Top soil/Seed/Move Stones (the topsoil and seed were not finished as seeding takes place in September and the topsoil they brought to her property on Thursday was for the driveway but since they were told to leave this was not completedThe stones were removed.) As a matter of policy, BBB does not endorse any product, service or business. Monday August 17, 2015 2:17 [redacted] was charged 50% deposit for scheduled work. It is understood that an amount of $403.96 less than the proposal was charged and this can be deducted from the disputed $855 amount making the amount of refund from EcoTurf: $451.04. I explained to him that my employees purchased and brought the remainder of topsoil that needed to be laid down that morning which would have completed the job had [redacted] not kicked them off her property. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. July 24, 2015 [redacted] had several questions regarding the contract. Maintain your trees and shrubs easily with Eco Turf! 3. This business is unclaimed. All appointments regarding Eco Turf Landscaping go through [redacted] and then I meet with clients after [redacted] schedules the appointments. July 30, 5:pm Received ***’s signed contract with add ons Less than 1 inch of topsoil was put down in some parts, and none in other parts, leaving area 2” lower than existing lawn, and UNSEEDED. If you need me to provide further proof in regards to this matter we have phone conversations, voicemails, texts messages, photos from your property, the conversation I had with your husband in regards to you forcing my employees off of your property and GPS tracking for my personal truck as well as my employees Truck which indicates dates, times and duration spent at your property. Prep side of house (larges weeds were removed and smaller weeds were weed wacked down and sprayed with round up. Some how because [redacted] was contacted directly he took it upon himself to meet with the client and sign her up. Minimally, Ecoturf should adjust the charges for incomplete and unsatisfactory work as above and look to paying full replacement costs for the glass door. Tuesday August 25, 4:57pm [redacted] contacted [redacted] advising we hired a professional glass company to replace the window/door and they would be stopping by to take a look at the damage. [redacted] did not contact Eco Turf Landscaping but found [redacted]’s old business “[redacted]s Landscaping” contact information and contacted him directly. 4. At least two days went by with workers continuing to show up while my husband was home, unsupervised We were not pleased to hear that we now had to convey the information to someone else, and that [redacted] would not be supervising the job, but were assured by [redacted] that he was the owner and that there would be a supervisor on the job. We made it very clear we would replace the glass, thus sending a professional to take measurements and fit it for a new glass window. Beat local competitors. (8/27 charge was $1106.04, $403.96 less,) added to the work that was completed ($1370,) equals the amount that was agreed upon with the add-on of the patio prep on the proposal: $2880 + tax. She contacted several glass companies and one of the companies was able to fit us in and took a look at it August 25, 2015 around 6:00pm. One landscaper in West Hartford told me that he took over 9 Eco Turf jobs this past year because of the poor treatment and work of Eco Turf. of Consumer Protection for the State of CT as I have since learned from two other landscapers that they have had to take on clients that Eco Turf either leaves the job unfinished or botches. total: $2637.04 This is standard practice for top soil prep work. In order to remove the dirt, and because the homeowner put in the process, this amount should be ½: $100. BBB remains operational and focused on serving our business community. Tuesday August 18, 2015 3:13 pm [redacted] emailed [redacted] letting her know we would not be able to start the work on Wednesday due to unforeseen obstacles. This originally was included in the first discussion that we'd had with the first walk-through. Monday August 17, 5:***, our Manager quit. My employees were completely innocent in this matter and didn’t deserve to be yelled at in that manner. All associated costs of the repair of the glass door for which the homeowner has an ESTIMATE ONLY (of $608.20) from [redacted] and will provide a full invoice upon completion of the job in three-four weeks with possible additional costs for plastic moulding around the glass. The Yew was planted [redacted] stated that it was a month until the work commenced at her property but from the time of receipt of her signed contract July 31, 2015 and Friday August 21, 2015 that is only 15 business days. And yet, Eco Turf charged the job as if they had completed all the work and fixed what they had broken with unsupervised labor. I met with [redacted] before we commenced work on Friday August 21, 2015 and was very clear as to what she wanted completed. All of the issues [redacted] has listed were in the process of being completed had she allowed us to finish. The topsoil needs to be put down gradually and in layers so they can grade the area as they go to make the ground even. 7 customer reviews of Eco Turf. One of the employees cracked one pain of a two pain glass window/door while weed whacking weeds on her property, the employee immediately called our manager *** went to ***’s property, introduced herself, as she has been the one in direct contact with her through out this entire situation and told her we would take care of the glass and she had nothing to worry about.

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